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Apprenticeships and Traineeships
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  • Diary of an Apprentice

Diary of an Apprentice

We asked one of our newest Apprentices, Stephanie, to keep a diary of her first week, to tell you all exactly what you can expect from your first week as an Apprentice.

Eighteen-year-old Stephanie began a Level 3 Apprenticeship in Administration last year and is working at a busy Medical Centre, while studying for one day each week at the Institute.

My Diary – A week as an apprentice at the Grimsby Institute

diary of an apprentice


Throughout studying at school and college, I was always interested in business studies and wanted to work in a business environment. When I got the job to be a sales and marketing apprentice it was just perfect. I would be gaining valuable skills and most important of all experience.
We went through all the rules and regulations of what we had to comply with when we started our employment, and then we had an afternoon of getting to know each other, going over all the Health and Safety aspects to make sure that when we went to work we didn't cause any accidents.

Monday – Priorities, priorities…

This morning we kick start the week off with our regular Monday morning team meeting. In this meeting we cover all leads and appointments, what areas of capacity we should focus on and what we should be doing throughout the week. Our manager also uses this meeting as an opportunity to update the team with relevant information and sales activity. After the meeting I moved on to undertaking my actions from the meeting. I prioritise my tasks for the week by those that are urgent and time bound. First on the list to do was to start an e-mail campaign for all the food industry courses we offer. This involved researching companies on the internet and our existing database to gauge the correct audience to market to. I created the email on mail chimp and then asked my manager to check it before I hit the send button!

Tuesday – Try, try, try again

Today I started with calling previous learners who had attended health and safety courses from 2012 and 2013. The calls involved me introducing myself and offering progression routes to lots of individual learners and even sometimes offering them to re-sit the course due to failing the previous time round. I made lots of calls and it helped me with my confidence on the phone as some of the people I spoke to were quite responsive!

Wednesday – How can we help?

Today I finished calling all the learners of the spreadsheet and logged all the information on the computer system.

Whilst doing these tasks I have continuously used an online tool called ‘Zopim’ which allows me to interact with visitors on the commercial pages of our website. When someone visits the page I can speak to them via a chat box and help them with any enquiries they have or just help with how to navigate around the site to find certain information they are looking for.

This task has given me the opportunity to find out lots of information on the courses we offer and which area of the college delivers the courses.

Thursday – Social Science!

Today I had a meeting with another department of the college called FRPERC Food Refrigeration & Process Engineering Research Centre. They do lots of scientific research and consultation for companies. The purpose of the meeting was to get involved with FRPERC to develop a LinkedIn page with them so they can raise their brand awareness, promote their services and gain new customers. At the meeting I took notes of who the target audience was and we discussed how it would work.

After the meeting I compiled a list of companies and organisations and started to add them to the page.

Friday – Feedback is good

Today I had a meeting with my assessor Susan. Today she showed me a software programme we use called ‘Smart Assessor’. It is basically an e-portfolio where I can upload my work, interact with the assessor and find any resources I need for my work. She took me through my last assignment and gave me feedback. It was good to hear positive feedback and it also gave me direction on things I was unsure about. She then went through my next assignment question by question so I could gain an understanding of the assignment and so I knew what needed to be done to gain marks for each answers.

After my meeting I did some work on my portfolio which involved me researching all the questions to my assignments and writing them down so I can revise it all ready for next Friday.

This is a typical week of what I do within my apprenticeship at the Grimsby Institute and the great thing about Fridays is that we finish work at 4.30pm!

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